You installed an Older version of Box Drive on top of a Newer Version M1 Apple Chip Issue

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March 31, 2023 19:58

I'm gettting this error when I attempt to install box on my new M1 apple computer. I've submitted my logs via box.

I get this error even though I use the link which has a version of box formatted for M1 computers, and I'm not sure why. I've pasted the link I used below. If someone could get back to me on this issue ASAP, I would greatly appreciate it.

https://support.box.com/hc/en-us/articles/1500004479962-Box-Drive-support-on-devices-with-M1-chips

Comments

4 comments

Ryan Grimes

March 31, 2023 20:00
We see this issue as well on a bunch of computers we deployed at a client. We click "send logs" and then it stops.

Now we're seeing syncing issues with content produced on local computers just sitting, waiting to upload and never finishing.

I've got tickets into Box with no updates. Fun times.
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Mackenzie Leavitt

March 31, 2023 20:02
Yes, support for Box in my experience has been notoriously awful.
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Ryan Grimes

March 31, 2023 20:24
Their response to my ticket of syncing issues is to manually purge the cache on 30 workstations that have been on Box a week. F that.
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Rona

March 31, 2023 22:02
Hi Mackenzie,

Welcome to Box Community and glad to help!

Let me open a ticket and have our Product Support team to have a closer look. We'll get in touch through email and please keep an eye to your email.

@Ryan, glad that you've joined in and sorry to hear about your exprience. Are you still experiencing the same issue with Box Drive?

We'd be more than willing to further assist,

Stay well!
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