MFA codes not working, and forgot backup codes

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Alex Abraham

• April 03, 2023 03:17
• Edited

Hi 

I set up MFA, but for some reason, the generated codes aren't getting accepted at login.  Unfortunately, I forgot to copy the MFA backup codes, so not sure how to turn off MFA.  Is it possible to have the MFA disabled?

 

Thanks

Al

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• 

  AJ

  • April 03, 2023 21:51

  Hi Alex,

  Welcome to the Box Community! I’m happy to help.

  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

  Please check your email for updates. 

  Best, 

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  Alex Abraham

  • April 03, 2023 23:28

  Hi AJ,

  Appreciate your support.  

  Kind regards

  Alex

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