When saving template "Not found" error appears and am unable to save

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Muieen Cader

• April 03, 2023 17:56

I have tried saving a template from Word where I used the shortcuts [[c|0]] etc. Everything looks ready to go to be saved as a template, I try to save the template and I receive a message "not found" preventing me form saving the template.

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  Rona

  • April 05, 2023 21:55

  Hi Mauieen, 

  Welcome to Box Community and glad to help! 

  To get a closer look I've opened a ticket for our Product Support team. We will reach out to you shortly and please keep an eye to your email. 

  Thanks for posting! 

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  Lindsay Conlin

  • April 06, 2023 15:32

  I am having the same issue. How was this resolved?

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  Muieen Cader

  • April 06, 2023 15:33

  They still have not updated me on resolution for this problem.

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  HR

  • May 12, 2023 20:21

  Having the very same issue- some times none of my templates will show up 

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