Box Sync is not syncing between my laptops
Answered
Box Sync is not syncing between my laptops. It did work for awhile but has not now for a long while.
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Hi there,
Welcome to the Box Community!
It sounds like you are having an issue syncing files between your desktop Box Sync folder and your Box.com account. I'm happy to help!
Here are a couple steps I'd like you to try first to help me isolate the issue:
- First, please log in to Box.com and ensure that all of the folders you want to sync are marked for sync. Here is an article from our Community site that walks through this with screen-shots.
- Second, I would like you to check if there are any errors syncing on your local machine.
Here is how you can check:
- PC: click on the blue Box Sync icon in your Windows System Tray
- Mac: click on the 'b' icon in your top menu bar
You should see 'files synced' at the top if all of the content marked for sync on Box.com is successfully synced.
- If you see 'error syncing # files' please click on that and it will generate a pop up listing the ignored files and the specific error message. This article also walks through each error message and potential troubleshooting steps.
Would you please send me a screenshot of the errors?
Thank you! I look forward to your reply.
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