Storage limit reset

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Stephen Whalen

• April 05, 2023 21:13

Can someone at Box reset my Storage. I deleted files but still show 100GB out of 100GB used . Other times this has happened, support had to run a script to correct problem.

 

 

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  Victor Garcia

  • April 06, 2023 01:25

  something similar happens to me, my drive is empty but it shows 13.7 GB used

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  Stephen Whalen

  • April 06, 2023 01:53

  Support needs to run a script to reset the storage. I have had this issue many times over the years and there is no other solution. My plan longer allows me to contact support directly, so I am hoping someone at BOX will see this post and help. 

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  Rona

  • April 06, 2023 22:56
  • Edited

  Hi Stephen, 

  Welcome to Box Community and glad to help! 

  We've ran the script to correct your file and folder counts.

  @Victor, glad that you joined in and I just did the same for you. You may now both check the changes by logging in to box.com> Account Settings> Used Storage. 

  Hope it helps!

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