Storage Limit issue

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Ityeta Mishra

• April 06, 2023 03:44

I have been facing storage issues regularly. Even when the drive is empty along with trash, it does not reflect in the available storage. There is no way to fix or reset the drive on the user's end. It is really difficult to use the drive when it's stuck in that full storage state despite being totally empty.

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  Rona

  • April 07, 2023 17:44

  Hi Ityeta, 

  Welcome to Box Community and glad to help! 

  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage. 

  Happy Friday! 

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