Failed Payment

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Joop Janssens

• April 06, 2023 08:45

Dear madam, sir,
We received a mail that we did not pay our 2 last bills. I have checked and indeed they were not charged to my credit card.
I am not sure why, as the registered credit card is still valid (I used it yesterday for other purposes).
Can you please check and try to charge 2 times USD 258.30 to my credit card.
You can of course call me or mail me
Many thanks in advance.
Joop Janssens.

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• 

  Rona

  • April 06, 2023 22:03
  • Edited

  Hi Joop, 

  Welcome to box Community and glad to help! 

  You may reach out to our Billing folks to assist with your payment issues and please open a ticket here. 

  • Billing Support at Box

  Also, we've removed your email and contact number in this post. Please refrain from posting your personal data in the Community forum to keep your data private and secured. 

  Thanks for your understanding and stay well! 

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