Box Drive - missing folder on dektop

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Daniel Angelard

• April 06, 2023 14:13
• Edited

Hello, 

I'm IT support for my company. One of our users is having an issue with synchronization. He can see a folder in a Box web but it's missing in a Box drive on the desktop.

 

I can send pictures, on one you can see folder 04_2023 (WEB). But on the desktop, there is nothing like it.

 

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  Rona

  • April 07, 2023 21:06

  Hi Daniel, 

  Welcome to Box Community and glad to help! 

  Looks like your post have duplicated and to address your issue, can we proceed in this forum instead?

  https://support.box.com/hc/en-us/community/posts/15561997671315-Box-Drive-missing-folder-on-dektop-

  Thanks for posting!

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