Box Status

2FA

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Owen McPolin

HELLLP. I can't get access to my account and need to RESET my 2FA. There is no way to contact support directly to do this. It was explained in other fora that I would need to contact CS directly. And of course, this is not possible. So here I am.

Thanks so much in advance, Box support team.

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2 comments

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  • Rona

    Hi Owen, 

    Welcome to Box Community and glad to help! 

    Let me open a new ticket as we'll be needing more details regarding your login issue. Someone from Product Support team will email you so we could further assist and please keep an eye to your email. 

    Thanks for posting! 

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  • Melvin

    Hi,

     

    I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.

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