Box Drive not responding

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Christian Jacob

• April 06, 2023 18:30

Windows 11: on my File Explorer, clicking on the Box icon gets no response at all. My only access to Box is through my web browser. tried to reinstall Box drive - no change. Please help

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  Rona

  • April 10, 2023 22:53

  Hi Christian, 

  Welcome to Box Community and glad to help! 

  To fix your issue, please reset your Box Drive manually: 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
  • You may need to show hidden folders to see \AppData.
  3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
  4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  5. Restart the Box Drive and follow the prompt to log back in.

  Aside from this, make sure you're running the latest version of Box Drive. If not, you may update it here. 

  Hope it helps! 

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