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Just got charged $900!!!

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Natalia Zacharin

HI I've just been charged $900 for box.  I am searching everywhere and cannot find a billing page or any invoices to understand what this charge is for.  It looks like I am supposed to be on a free account.  Last month I tried to start a business account, but got no support to understand what it was for and how it was different and I cancelled it.  I need to know asap what this charge is for.  I'm also astonished as the inability to reach anyone or find any information on my own account as to why I am being billed and for what.  The product is great, the lack of support needs to be fixed.

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2 comments

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  • Rona

    Hi Natalia, 

    Welcome to box Community, sorry to hear about your issue and glad to help! 

    You may reach out to our Billing folks to assist with your payment issues and please open a ticket here. 

    Thanks for posting! 

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  • Brian H Getz

    We were charged the same $900 fee and have no idea why. We have reached out to Billing as well.

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