Can't open any Google files from Box

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Annette Kmitch

• April 06, 2023 20:10

At around 2 pm CT on 4/6, everyone in our account lost the ability to open Google files from Box. When trying to open the file we all get the message: "Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes." This is happening in both Chrome & Safari for all google files for all users in our account. We've obviously opened a support ticket, but wondering if anyone else is experiencing this issue. 

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  Sonni Adams

  • April 06, 2023 20:16

  Having the exact same issue. We've updated our browser, our Box system, cleared cache, tried renaming files and tried other browsers with no luck.

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  Annette Kmitch

  • April 06, 2023 20:24

  It looks like it just came back ... 

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  Aira

  • April 10, 2023 23:08

  Hi there, 

  Welcome to the Box Community!

  Glad to hear it was up and running. 

  Thanks!

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