I can't upgrade to the Starter plan

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Sane Sugi

• April 07, 2023 06:34

I can't upgrade to the Starter plan.
I've sent an email to support, but I haven't received a response, so I'm posting this.

The error message is "There was an error processing your request.
We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.”

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• 

  Rona

  • April 10, 2023 22:30

  Hi Sane, 

  Welcome to box Community and glad to help! 

  You may reach out to our Billing folks to assist upgrade your Box Subscription and please open a ticket here or through box.com/pricing

  • Billing Support at Box

  Thanks for posting! 

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