I haven't received my email.

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Box User

• April 07, 2023 15:49

Hi there, I lost my password and tried resetting my password, but I didn't receive an email. we'd follow the troubleshooting process but still not worked. Was it added to the suppression list? Please tell me how to resolve. I am using Google Translate.

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  Rona

  • April 10, 2023 23:09
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  We've removed your email from our suppression list. Please try a new password reset email via box.com/reset and if the issue persist, kindly follow the recommended troubleshooting steps here.

  Thanks for posting! 

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  Box User

  • April 26, 2023 00:00

  Hi there,
  Thank you for your reply.
  The problem has been solved.
  I'm very grateful.

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