I can not open or download my file

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Box User

• April 08, 2023 02:18

When I click to open my file it can not be open and when I try to download it nothing happens

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  Rona

  • April 11, 2023 22:18
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  To get more details, how are you trying to access the affected file, are you using a shared link or logging in to box.com to get to the file? 

  Looking forward to hear from you, 

  Stay well! 

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  stanley scott

  • November 30, 2023 13:46

  I'm the owner and I'm logging into box.com. This just happened this morning. I restarted my computer several times, however, I 'm having the same problem.

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