Error about confriming the change admin provileges on e-mail.

I am the administrator of the currently existing of the BOX.
To transfer Admin Privileges to Another User,
I followed the guidance in Transferring Admin Privileges to Another User（https://support.box.com/hc/en-us/articles/360044194953-Transferring-Admin-Privileges-to-Another-User）.
Now I am receiving an email to my email address to verify the change, but when I select 'verify the change(移管を確認)' in the email, it says: "You do not have the authority to confirm this admin transfer（この管理者移管を確認する権限がありません。）."
I get the same error when I log in again as administrator.
What should I do?

Rona

April 12, 2023 20:55
Edited

Hi there,

Welcome to Box Community and glad to assist!

Looks like you're already working with our Product Support team regading your Admin Transfer. Using your existing ticket#, rest assured that someone will help address your error while changing your Main Admin.

Thanks for posting!

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