all files missing after upgrade

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Vivian Hunt

• April 11, 2023 12:09

Hi I have just upgraded my account to business account and now all files have disappeared. Urgently need to resolve this and the chat bot and phone number does not work. thanks

 

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  Rona

  • April 13, 2023 22:34
  • Edited

  Hi Vivian, 

  Welcome to Box Community and glad to help! 

  It appears that you've managed to address this concern with our Product Support team. Please let us know if you need further assistance and we'd love to further assist. 

  Thanks for posting! 

   

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