Bill portal

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Travis MacMillan

• April 11, 2023 17:15

I am using Firefox and Safari on MacOS 13. It's pretty much impossible for me to visit the billing portal of the website. I'm constantly redirected to the Web App and I have been instructed to update my credit card or I will lose my account. I've tried using links from mail, I've tried to use the links on website. I've tried to type the address in manually. Everything either logs me right into the App which does not offer me an area to change billing settings - or I am in the Support portal which logs me out.

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  Rona

  • April 11, 2023 23:21
  • Edited

  Hi Travis, 

  Welcome to Box Community! 

  You may reach out to our Billing folks to assist with your payment issues and please open a ticket here or you may email them via billing@box.com. 

  • Billing Support at Box

  Thanks for posting! 

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