Unable to update/change current email address on my personal account

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David Payamps

• April 12, 2023 04:37

Hi,

I would like to change the existing email address on my account to a personal email address.  As I already had an account with this personal email I have deleted it.  However, when I try to add this personal email to my other account the system states I already have an account with this address. Can someone help?

Thanks,

David

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  Rona

  • April 13, 2023 20:41

  Hi David, 

  Welcome to Box Community and glad to assist! 

  To replace your main email address in Box, regardless of your account subscription, please make sure that the email address you are replacing it with is not yet saved in Box.

  Hope it helps! 

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