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2023 Macbook Pro M2 Box App issues

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Young Hong

I installed the Box app and whenever I try to open my Adobe or Excel files through my desktop software to edit a message is shown that I need to install the Box app... I have installed the software already yet it keeps looping the same message. Has there been any solutions to this issue?

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  • Rona

    Hi Young Hong, 

    Welcome to Box Community and glad to help! 

    To help you address this issue, please make sure you've met the supported Operating System for Box Tools. 

    Meanwhile, if the issue persist please head over to this article to possibly fix your continuous install prompt for Box Tools. 

    Hope it works! 

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  • Young Hong

    Hello, I have uninstalled the software and tried reinstalling it multiple times with no luck. The article you have linked also did not help. This may be an issue that needs to be addressed to your technical teams as I am on the latest Macbook Pro M2 14inch laptop that was launched 2 months ago. I am currently running Ventura 13.3.1 and OS is on it's latest update.

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