All files are gone and my profile is gone.

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MILLY LIMON

• April 13, 2023 17:28

I have been paying $120 a month for years.  I had many very important files in here that I need.  

I have not logged on in a few months but now I don't even see my profile.  ONly the the profile of my manager Milly with no info. 

What happened?  

Please contact me Asap.  

 

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• 

  Rona

  • April 14, 2023 21:53
  • Edited

  Hi Milly, 

  Welcome to Box Community and glad to help! 

  To keep your information private and secured, please refrain from adding your data such as your email address in this post.

  Regarding your Box account and your missing contents, are you having trouble logging in? If you happen to have forgotten your password please generate a password reset. 

  Also, if nothing happened after you reset your password, please check if you have already canceled or deactivated your Box account.

  Hope it helps! 

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