password email

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Rachel Emerson

• April 13, 2023 18:41

The password email is not coming through to one of my employees so they can set their account up. please advise. 

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  Rona

  • April 14, 2023 21:36
  • Edited

  Hi Rachel, 

  Welcome to Box Community and glad to assist! 

  It appears that you've already reached out to our Product Support team for assistance. Rest assured that our dedicated team will help address your issue particularly for your employee's password email and we'll get in touch the soonest time possible. Please keep an eye to your email. 

  Thanks for posting! 

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