Ran out of space

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Ana Barbosa

• April 14, 2023 07:58

Hi,

Seems to happen a lot. I have 15 of 50 gb used and can´t update because "the account this folder belongs to has ran out of space". Pls, how can I fix this?

Tks

Ana

 

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  Ana Barbosa

  • April 16, 2023 11:17

  This seems to be the most common problem, with no clear answer (or no answer at all)

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  Aira

  • April 16, 2023 23:51

  Hi there,

  Welcome to the Box Community!

  I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  I'll mark this case solved for now. Please let me know if there's anything else I can assist with. 

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  Ana Barbosa

  • April 27, 2023 14:02

  Hello Aira, thank you for the assistance, but the problem is still there.

  What is happenning?

  Thank you

  Ana

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