password does not work

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Brock Metcalf

• April 14, 2023 16:21

every time I login and enter my password, Box does not recognize it and I have to create a new one.  Why? how to correct this?

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  Aira

  • April 19, 2023 23:32

  Hi there, 

  Welcome to the Box Community! 

  For me to check, may I please have a screen recording of this instances? 

  Looking forward in assisting you.

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  Rishabh Sharma

  • February 06, 2024 06:15

  Hi Aira,

  Here is a screenshot attached of the issue as 'No Password Created' is displayed every time even though I have already created it multiple times using the password reset link via email ID.

  

   

  Whenever I try to update it from this 'Create Password' link, an error is displayed as shown below in the attached screenshot.

  Kindly provide a solution ASAP. ThankYou!

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