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Box Sign - No Email sent to a Box user when a new signature is requested

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Brent Ruby

Hi- When i send out a request for signatures, there is no initial notification email that goes out to any of our in-house Box users indicating that they have a signature request pending.  It does show when you go into Box Sign though. How can i set-up an email to go out, much like the ones that go to recipients outside of our company? I tested with a personal email account and it sends one automatically. Thx!

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  • Rona
    • Edited

    Hi Brent, 

    Welcome to Box Community and glad to help! 

    We will be needing more information regarding the issue that you reported and I opened a new ticket for our Product Support team. We will get in touch to you as soon as possible and please keep an eye to your email. 

    Thanks for posting! 

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  • William Schonbrun

    We're having the same exact issue - has this been resolved?

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  • David Yonce

    This started for me today.  Box Sign no longer seems to be functioning - I've tried several test cases and no e-mail requests are being sent.

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