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No files anywhere

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Ashlee Bryan

I am not sure if there was a breach, but none of my files are in Box any longer. This is a pressing issue because the documents needed were time sensitive. What is even more frustrating is that there is no way to contact support besides to make a public post and hope someone from Box responds. 

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2 comments

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  • Rona
    • Edited

    Hi Ashlee, 

    Welcome to  Box Community and glad to assist! 

    Are these missing files your owned contents? If not, please contact the owner and request for a collaboration re-invite. 

    Meanwhile, if it's your owned contents kindly visit your trash to restore your contents. 

    Hope it helps! 

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  • Ashlee Bryan

    They were owned contents, and there is nothing in my trash. Any other suggestions? 

    Thank you.

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