No files anywhere

Answered

Follow

New post

Ashlee Bryan

• April 17, 2023 18:12

I am not sure if there was a breach, but none of my files are in Box any longer. This is a pressing issue because the documents needed were time sensitive. What is even more frustrating is that there is no way to contact support besides to make a public post and hope someone from Box responds. 

0

• 

  Rona

  • April 20, 2023 23:01
  • Edited

  Hi Ashlee, 

  Welcome to  Box Community and glad to assist! 

  Are these missing files your owned contents? If not, please contact the owner and request for a collaboration re-invite. 

  Meanwhile, if it's your owned contents kindly visit your trash to restore your contents. 

  Hope it helps! 

  0

  Comment actions Permalink
• 

  Ashlee Bryan

  • April 20, 2023 23:18

  They were owned contents, and there is nothing in my trash. Any other suggestions? 

  Thank you.

  0

  Comment actions Permalink

Please sign in to leave a comment.