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Box will not install on MacBook Pro 16" M2 running Ventura 13.3.1

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Scott Leverenz

I recently upgraded to Ventura 13.3.1 and needed to update my Box installation. So, I deleted the old Box, then download and tried to re-install a newly downloaded Box Drive file from their website. It will not install.I get the error message "The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

anyone know what is going on? 

Thanks in advance.

Scott Leverenz

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2 comments

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  • Rona

    Hi Scott, 

    Welcome to Box Community and glad to assist! 

    Please make sure that you've completely uninstalled Box Drive: 

    1. Quit Box Drive
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive

    You do not see your password as you enter it. Just press ENTER when have finished typing it in.

    If you do, please reinstall it here. 

    Hope it helps! 

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  • Fleckenstein, James

    I have the same issue with a new 2023 M2 MacBook Pro running Ventura 13.2.1 despite following the directions above. Is the Box drive not able to run on newer Apple silicon devices?

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