Wrong signed storage size

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Marcos Leandro Pereda

• April 18, 2023 13:18

I've just signed with my company email to have 25 G and then login with my android cell phone to earn 5 more, so I should have 30 Gb, but It only shows 15 Gigas.

Could you please fix this.

Thanks,

Marcos

 

Welcome to Box

You’ve earned 25 GB of storage by signing up during our limited time promotion. Box is a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, e-signature, classification, and retention.

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  Rona

  • April 20, 2023 13:59

  Hi Marcos, 

  Welcome to Box Community and glad to assist! 

  To address this concern, please reach out to our Billing team.  You may reach out through billing@box.com or open a ticket here. 

  Thanks for posting!

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