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FILES NOT SHOWING UP ANYWHERE

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Mattia Esposito

Hello,

I recently logged in BOX after a while. It says I have 3.3 gb of storage occupied, but alas nothing is shown when I'm in the "all files" section. The same thing happens on the web and on the android app. Uploading a new file seems to be working fine.

 

Please help!

 

Best regards. 

Mattia

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2 comments

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  • Rona
    • Edited

    Hi Mattia, 

    Welcome to Box Community and glad to help! 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage. 

    Hope it helps! 

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  • Mattia Esposito

    WHAT IN THE ACTUAL F*** IS THIS.

    I CAME IN WITH A BLEEDING FINGER AND YOU CUT MY ENTIRE ARM TO CAUTERIZE THE WOUND.

    ARE YOU SERIOUS? I LOST ALL MY FILES AND THIS IS YOUR RESPONSE?

    I NEED THOSE FILES BACK!

    PLEASE HELP

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