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Box won't send files to desktop after uninstalling and reinstalling application

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Marlo Dinnetz

Hi, I am trying to access box through my desktop (I use windows) and have tried syncing the files to the desktop, restarting my computer, and when this did not work I uninstalled the app and reinstalled it and attempted to sync again with still no luck. What else can I do?

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  • Rona

    Hi Heather, 

    Welcome to Box Community and glad to assist! 

    Can we confirm the following? 

    • The current version of your Box desktop application. 
    • Your Operating System, here's how you can check. 

    Looking forward to hear from you! 

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