Reset Password but no email

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Joey Suarez

• April 18, 2023 21:25

A few users have tried to reset password but have not received an email in their inbox, spam or 'other' folders.  What is the best solution to reset passwords in a timely manner.

Thanks!

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  Sonya Stattmann

  • April 18, 2023 21:59

  I can't even create a password. 

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  Rona

  • April 20, 2023 21:21
  • Edited

  Hi Joey, 

  Welcome to Box Community and glad to assist! 

  Please run these fix to ensure that the affected users would receive their password reset email accordingly. And one more time, please create a password reset. 

  Hope it helps!

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