Can not log in and restore the password

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Mateusz Radecki

• April 19, 2023 14:36

Hello Box Support

One of my coworkers created an account but can not log in or restore the password. I checked the company firewall but could not find any request from box.com to deliver a single message. Can you solve this problem? Maybe we should deactivate the account and create it one more time?

Regards

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  Rona

  • April 20, 2023 21:54

  Hi Mateusz, 

  Welcome to Box Community and glad to help! 

  Kindly inform the impacted user to contact our Support team directly through this link.  We'd love to help address the user's password issue. 

  Thanks for posting! 

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  Mateusz Radecki

  • May 09, 2023 13:07

  Hi Box. “The impacted user” messaged you two weeks ago using the link you provided and still did not get the answer. I was the witness of that situation. When will you solve our problem? The situation has a growing negative impact on our daily routine in the company.
  
  Regards,
  Mateusz

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  Mateusz Radecki

  • May 12, 2023 10:36

  Is there anybody who can help? Hello Customer Service? How long does it usually take to solve such a simple case? The situation is unacceptable.

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  Mateusz Radecki

  • May 15, 2023 07:41

  Could you please provide me with an email to somebody from Customer Service working for box.com?

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