unable to play videos on mobile app

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BEEJ

• April 19, 2023 17:43

Hello, 

Here is the problem I have both desktop and mobile app. On the desktop videos will play but on my mobile app it keeps telling me the item is deleted or something and can't play it.

Any thoughts?

Bobbi Jo 

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• 

  Rona

  • April 24, 2023 21:51

  Hi Bobbi, 

  Welcome to Box Community and glad to assist! 

  Kindly attach your screenshot of your error when you try to access this video in your Box for mobile application. 

  Looking forward to hear from you! 

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