2FA failure on mobile and unable to login on desktop

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Ameer Humza

• April 19, 2023 18:17

I can't login to my account.

When I try to login from the Android App, I get the following error:

 

This is what I see on desktop (using the browser):

 

I created this new account to see if there was something else wrong, but this one works just fine. I don't know what to do here.

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• 

  Rona

  • April 19, 2023 21:59

  Hi Ameer, 

  Welcome to Box Community and glad to assist! 

  I opened a new ticket for our Product Support team regarding your login error. Someone from our team will get in touch via email and please keep an eye to your email. 

  Thanks for posting! 

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  Ameer Humza

  • May 06, 2023 15:40

  Hello Rona,

  Its been 18 days and no body from support has contacted me.

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