Forgot to set up 2-step verification

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yohei aoki

• April 21, 2023 02:53

I had turned on the 2-step verification setting, but forgot to download the verification app.
Therefore, I am unable to respond when asked to authenticate when signing in.
If possible, I would like to have the authentication settings reset and the authentication app, etc. re-set, is this possible?

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• 

  Rona

  • April 21, 2023 14:34

  Hi Yohei, 

  Welcome to Box Community and glad to assist! 

  I opened a new ticket for our Product Support team to assist with your login issue. Someone from our team will get in touch via email and please keep an eye to your email. 

  Thanks for posting! 

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