Slow download speeds

Answered

Follow

New post

Alison Mims

• April 21, 2023 13:05

I am downloading many large files. I have:

• Updating your browser to the latest version
• Clearing your browser's cache
• Using Box with an alternate browser, computer or network
• Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
• Disabling any plugins on your browser

My download speed is still 5-10 M according to Microsoft edge.

2 screenshots:

 

Why is my download so slow?

0

• 

  Rona

  • April 24, 2023 22:53

  Hi Alison, 

  Welcome to Box Community and glad to assist! 

  Are you currently downloading large contents? You may want to cut your download by batch and see if that would help. 

  Let us know how it goes! 

  -1

  Comment actions Permalink
• 

  Alison Mims

  • April 25, 2023 01:23

  I am downloading large video files, a single file is 2-4 GB. The download is slow on a single file download.

  0

  Comment actions Permalink
• 

  Mike Meyers

  • March 03, 2024 03:27
  • Edited

  I have the same issue. Is there a way to speed this up. We are not on the basic box package either

  0

  Comment actions Permalink

Please sign in to leave a comment.