Not Enough Space on Box although Unlimited Account

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Box Admin

• April 21, 2023 19:34

We have a user trying to upload several TB of data (not all at once) but is getting the message:  There is not enough space on Box.  You need an additional 434 GB to copy these files.  They are doing this through Box Drive, but have tried the web version and FTP as well with no luck.  I can see our account is unlimited and the user's individual account is set to unlimited.  What might be causing this?

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  Rona

  • April 25, 2023 14:28

  Hi there, 

  Welcome to Box Community and glad to assist! 

  I've initiated to create a new ticket regarding your upload error. Our member from Product Support team will get in touch and please keep an eye to your email. 

  Thanks for posting! 

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