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Windows 10 cannot load box

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Andy Bell

Occasionally, Box refuses to load on Windows 10 64 bit.

It's just happened and it uploaded diagnostics to Box and said to raise a support case.

The only fix I have found for this is to uninstall and reinstall Box. Then it works for a while. The Windows event viewer contains no data about this.

Andy

 

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  • Rona
    • Edited

    Hi Andy, 

    Welcome to Box Community and glad to help!

    You may try to manually reset your Box Drive application, here are the steps: 

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
    • You may need to show hidden folders to see \AppData.
    • Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    • From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    • Restart the Box Drive and follow the prompt to log back in.

    Hope it helps! 

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  • Andy Bell

    This does help.

    But the problems continues to recur.

    Box needs to fix this - it occurs randomly and frequently and I will never update to a paid account if they can't get something this basic right.

    Andy

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