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Ventura seems to have broken parts of Box sync?

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Bradley Greenhalgh

I tried both fixes mentioned on the support webpage, with no luck.

Issues arose after updating to macOS 13.3 – received an error message a few times, which prompted me to try and fix the problem.

Now, message no longer appears after updating to Box 2.32.112, but syncing still broken.

Bizarrely, files created on Box.com, or copied into the Box file/sync location do sync, but then changes made in 3rd party apps (e.g. Unclutter, which writes .txt files to a Box location), are not being updated, no matter what I do. 

Alfred also started having issues (I was storing my preferences inside Box) after the update, so appears to be multiple 3rd party apps.

I have signed in and out of Box, with no difference. Restarting my M1 MBP also makes no difference.

Any suggestions?

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  • Rona

    Hi Bradley, 

    Welcome to Box Community and glad to help!

    You may go ahead and uninstall your Box Drive application: 

    1. Quit Box Drive
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive

    You do not see your password as you enter it. Just press ENTER when have finished typing it in.

    Restart your machine and reinstall Box Drive here. 

    Hope it works! 

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