Running out of Storage - Upgrade my Account

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Harvey Mendoza

• April 24, 2023 23:25

When I try to add something to my folders it is telling me to upgrade my account to get unlimited, but I am only using 1.8 MB of the 10 GB allowed. Could I please get someone to help?

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  Rona

  • April 26, 2023 19:03
  • Edited

  Hi Harvey, 

  Welcome to Box Community and glad to assist! 

  You may want to check the owner of the folder you're uploading your files into. Please note that the folder's ability to store new contents will vary depending on the owner's account storage limit. 

  If that's the case, please have the owner to contact our billing team via billing@box.com to increase his/her storage limit. 

  Hope it helps! 

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