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Box Sync folder empty, but Storage space used at 80%

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Armando Aguilar R

Hi there,

I'm new to BOX community, but I'm a BOX user from many many year.

I'm from Mexico, so excuse me for my bad English.

Yesterday Box Sync inform me that I'm out of space.

My Box Sync local folder was 17Gb but on BOX web page I could read that I'm using 48Gb of my 50Gb space.

I've tried to empty my local and also my cloud folder. I've also empty my recycle bin but I'm still in the same situation.
Now with local and remote folder empty on bow webpage I read 48Gb used over 50gb.

Please help me to understand how to solve this problem.

Best Regards

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2 comments

Date Votes
  • AJ

    Hi Antonio,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

     

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  • terra wastukanaka
    • Edited

    i'm also having the same issued, empty files but indicated 1.7gb of 10gb used, pls run your script on mu account, thanks

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