Box app not opening on macbook pro

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Robert

• April 26, 2023 18:54

I've had to use time machine to fix a Mac problem. With this, my box app won't open. It only works in my browser. I have downloaded a new version, but still no joy. When I double click on the app, nothing happens. Something blocking it from opening up in my settings/vpn/security/other?

Thanks
Robert.

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• 

  Rona

  • April 28, 2023 23:23

  Hi Robert, 

  Welcome to Box Community and glad to help! 

  Please uninstall your current Box Drive application: 

  1. Quit Box Drive
  2. Open a Terminal window and run the following command:

     fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

     This command will:

     • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

       Note

       If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

     • Exclude from the above archive files that are “up-to-date” or synced on Box
     • Re-create the parent hierarchy of the archived files
  3. While still in the Terminal window, now run the uninstaller script:
     
     • Type the following and press Enter:

       /Library/Application\ Support/Box/uninstall_box_drive

  You do not see your password as you enter it. Just press ENTER when have finished typing it in.

  And please reinstall Box Drive. 

  Hope it helps!

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