Education account issue

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Box User

• April 26, 2023 20:27

Hello -- I used my institutional e-mail address to create a private box account years ago, and, now that my university utilizes Box for file sharing and other applications, I am unable to log in via my network credentials to get access to university-level stuff, and I don't have access via my private Box account despite it being linked to my .edu e-mail address automatically. When logging in via my university network credentials, it says its invalid.

 

 Is there a way to switch my original account to one linked to my university credentials?

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  Rona

  • May 01, 2023 20:49

  Hi there, 

  Welcome to Box Community and I’m here to help!

  I opened a new ticket for our Support team to assist you on  your login issue and please keep an eye to your email. 

  Thanks for posting! 

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