Box Drive - missing folder on dektop

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Daniel Angelard

• April 27, 2023 12:22

Hello, 

I'm IT support for my company. One of our users is having an issue with synchronization. He can see a folder in a Box web but it's missing in a Box drive on the desktop.

I can send pictures, on one you can see folder 04_2023 (WEB). But on the desktop, there is nothing like it.

I need command for Windows not MAC

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• 

  Rona

  • April 28, 2023 21:47

  Hi Daniel, 

  Welcome to Box Community and glad to help! 

  Please manually reset your Box Drive on Windows: 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
  • You may need to show hidden folders to see \AppData.
  3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
  4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  5. Restart the Box Drive and follow the prompt to log back in.

  You may re-launch Box Drive and log in again. 

  Hope it works! 

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