Having Issue with Opening files in box

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sobia Atif

• April 27, 2023 14:06

Hi! I am having issue with Opening files in box.

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  Aira

  • April 30, 2023 22:53

  Hi there, 

  Welcome to the Box Community! 

  For me to check, may I please have a screen recording on how are you opening the file? You may use the app below to record your workflow: 

  http://screencast-o-matic.com/home

  Looking forward in assisting you.

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  sobia Atif

  • May 01, 2023 13:49

  Good morning! Regrettably, I am unable to provide a recording of my attempts to open the files due to security concerns. However, I can share with you a detailed description of the step-by-step process that I am undertaking in my efforts to open the files.

  1-Open web browser sign in and go to the IDR TA working space.

  2-open case work

  3- Pod case work

  4-click federal single line dispute

  5-Go to A1 pod

  6-Go to federal single line dispute again. But file is blank

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  sobia Atif

  • May 04, 2023 12:20

  Thank you! problem solved..

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