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Trouble opening PDF files in the pinyon web interface

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JULIE C PADILLA

All of a sudden I can not open PDF files in the Box web interface. the PDF open feature is greyed out and I get the message "Box edit cannot detect a program to open files of type PDF" even though I have Adobe Acrobat DC Pro loaded. I went to account settings - integrations- file type PDF - and adobe is greyed out here. I can download the file, work on it and upload again but this is very time consuming. Appreciate any support with this issue!

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  • Rona

    Hi Julie, 

    Welcome to Box Community and I’m here to help!

    I opened a new ticket for our Support team to assist you on this particular issue and please keep an eye to your email. 

    Thanks for posting! 

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  • JENNIFER M HUGHES

    Hello! I am having difficulty accessing anything linked to Pinyon. I have logged in to Box successfully but anytime there is a link that needs to go through Pinyon, I am met with the error "invalid credentials." Please advise.

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