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file missing

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Jiayi He

Hello box team, I opened the box and found that all the files were gone, how can I retrieve them? My missing folder has three sharers, but I'm not sure which is the owner. Because the email is no longer available. Last month I was able to see shared files in my account, this month neither I nor the other sharer can see them. how can I retrieve them?

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  • Rona

    Hi Jiayi,

    Welcome to Box Community and I'm here to assist! 

    Note: To keep your data private and secured, we've removed the email addresses from this post. 

    Here's what you need to check to recover your missing files or folders. 

    • Verify the owner of the missing folders. If it's owned by another user please contact the owner for the collaboration invite. 
    • If it's your owned folders, please go to the Box website> trash.

    To find your missing folders, you can follow the steps to locate and recover your contents here.

    Hope it works!

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