Billing - Bought three licenses by mistake - only needed one. Transaction # P-12078436

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maureen

• April 28, 2023 21:12

Hello, 

I thought I bought one license for $180 my small, female owned business. However, when I looked at my cc the charge was for three licenses at $545! Can you please help me. I do not want three licenses. I only need one. 

I purchased the license on 4.18.23 / I mean to purchase one license

Transaction # - P-12078436

 

Account Number:
Invoice Number:
PO Number:
Invoice Date:
Payment Due By:
Payment Terms:
Payment Method:

B01594173
INV10897892
04/18/2023
04/18/2023
Due Upon Receipt
CreditCard

Is there a way to get a refund for two of the licenses? 

Thank you for your help!!

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• 

  Rona

  • May 01, 2023 19:00

  Hi Maureen, 

  Welcome to Box Community and glad to assist! 

  For any cancellation requests, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiries can be sent to billing@box.com.

  A member of our team will reach out as soon as possible to assist you!

  Thanks for posting!

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