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Cancel account

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Steve Boylan

Several months ago I closed my business and cancelled my Box account.  I was told I could not get credit for the unused portion of the annual subscription, but my account  would be cancelled when the 12 months were complete.  Today I got charged $1,260 for a new year subscription.  There doesn't seem to be anyone I can talk to or a single link to cancel it and get my money back.

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Date Votes
  • Rona
    • Edited

    Hi Steve, 

    Welcome to Box Community and glad to assist! 

    You may contact our Cancellation by emailing them using cancel@box.com.   

    Hope it helps! 

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  • Keith Haney

    We canceled our account. I see a new billing as of March 9th for 2024 for a full year. 

     

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